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CIB- Wholesale Payment Operations- Payment Lifecycle Analyst - Team Leader

3.00 to 6.00 Years   Mumbai City   23 Dec, 2020
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

As a Cash Operations Transaction Processing Supervisor, youll manage the operations of several functions of the USD investigations team, while overseeing a team.Responsibilities:

  • Provide overall supervision to the staff during shift operating window
  • Ensure that all work items are completed as per the agreed timeline
  • Monitor the exceptions and ensure that theyre resolved in a timely manner
  • Identify opportunities for improving the efficiency of the process
  • Identify the training requirements of the team members
  • Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis
  • Prepare the weekly / monthly reports
  • Track the changes to the procedures and ensure that the team is fully aware of the changes
This role requires a wide variety of strengths and capabilities, including:
  • Experience with and a working knowledge of various aspects of International Payment Processing Operations
  • Working Knowledge of SWIFTS and international payment conventions and practices is a must
  • Prior experience in client and third party bank investigations for Multicurrency payments is an added advantage
  • Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels
  • Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
  • Good people management skills
  • Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
  • Ability to escalate issues as appropriate
  • Bachelor s degree
  • Strong PC skills, including knowledge of Microsoft Office Suite
,

Keyskills :
salescustomer relationsslaqualitycoachingproblem solvingcash operationsmicrosoft officepeople managementpayment processingtransaction processingcashrisktrainingpaymentsownership

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