CIB Wholesale Payments Client Service Analytics Analyst

Job Description

Job Title Wholesale Payments Client Service Analytics AnalystAbout J.P. Morgan Chase & Co.JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. If youre interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at JPMorgan Chase & Co. at www.jpmorganchase.comAbout J.P. Morgan Wholesale PaymentsJ.P. Morgan Wholesale Payments (WP) is one of the worlds largest providers of treasury management services. J.P. Morgans TS business is a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services - specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan.Opportunity As a member of the Client Service Analytics team, you will dive head-first into creating innovative solutions that advance businesses and careers. You ll join an inspiring and curious team dedicated to improving the design, data insights and client analytics that goes into creating high quality client deliverables and service products. You ll be tasked with managing and delivering projects through the entire life-cycle to include scoping, structuring and analytical resolution to address business challenges through data.Key responsibilities:

• Client deliverables: Synthesize data sets to streamlined, clear and actionable messages and work with internal partners across regional locations to prepare client-ready output which is crisp and relevant; accompanied with well-structured presentations to drive data insights and client actions / recommendations on transactional activity
• Transaction flow analysis: Analysis and interpretation of transaction flows including High and Low value payments and receipts, reason codes and returns in order to promote client efficiency, reduce cost/risk and identify cross sell opportunities
• Value Added Support:Work with the project stakeholders to analyze business problems or issues, identify business needs, understand the impact of data and have ability to translate business needs into building Next Gen platforms; Analyze existing reporting framework to identify key areas of design, functionality and performance; Design and develop visualizations, dashboards and provide innovative features; Extracting data from different data sources and its transformation by writing queries
• Internal engagement: Provide consultation to designated service teams at every point in the process from analysis request through client engagement. Proactively reach out to requestors to provide consultation and SME support as part of the pre and post deliverables engagement support process. Proactively follow up on client deliverables provided to CSAMs to obtain feedback post client meeting; document and share the feedback with the larger teams to help us continuously improve our offerings and process
• Communication: Maintain regular value-added contact with client service managers in the appropriate geography both proactively and in response to specific requests with a clear distinction between fact, informed opinion and uninformed opinion (hunch).

Requirements / Essential skills:

• 2-5 years of relevant work experience
• Excellent academic record; Degree holder in Computer Science or related discipline preferable

• Proven analytical and problem solving ability must be detail oriented
• Proven experience with emerging technologies related to insights (e.g. Tableau)
• Ability for rapid prototyping (in Excel, PowerBI, Tableau); understanding of SQL, Python is a key benefit
• Experience and knowledge in the financial or banking services including Treasury and Trade business is a plus
• Excellent organization and time management skills - Able to deliver results and meet deadlines under pressure
• Organized, methodical and analytical in approach with strong sense of deliverables
• Dynamic personality who is able to offer credible challenge in a constructive and collaborative fashion
• Able to make sound judgments and independent decisions
• Ability to work as a trusted partner with excellent communication skills

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Keyskills :
agreementsclient meetingtime managementanalyticsasapcash managementaccountabilitysmall businessproblem solvingcommercial cardadvanced excelstatements of work sow