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Citrix Administrator

2.00 to 7.00 Years   Mumbai City   26 Jul, 2023
PES HR Services
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • Respond to customer inquiries through email/chat in a timely and professional manner.
    • Provide accurate information about the products and services to customers.
    • Resolve customer complaints and issues in a calm and efficient manner.
    • Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty.
    • Keep accurate and detailed records of customer interactions and transactions. Involves updating records at the back end via relevant applications.
    • Collaborate with other departments to ensure prompt and effective resolution of customer issues.
    • Participate in customer service training programs to continually improve knowledge and skills.
    • Identify and escalate customer service issues to management as needed.
    Qualifications and Experience:HSC and above is the education mandate. Minimum of 2 years of experience in customer service or a related field.Strong written communication skills.Ability to multitask and prioritize tasks effectively.Ability to work in a fast-paced and high-stress environment.Strong problem-solving skills and ability to remain calm under pressure.

Keyskills :
customer serviceinbound processcustomer supportcommunication skillsoutbound processbpo voice

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