CLDM Visual Communications Manager

Job Description

This role will be critical in the design and development of Client Lifecycle and Design (CLDM) multimedia contents, particularly on Client Coverage New Ways of Working (nWoW) brand assets.nWOW is a bank-wide transformation, to make it easier for our people to, more quickly and safely, get the right things done for our Clients, gearing the Bank for high-performance and innovation in a fast-paced, dynamic environment.The multimedia specialist will play a key role in educating users across more than 30 countries to quickly understand new processes and technology that will impact their day-to-day work. This person will work in close partnership with Client Coverage Change and Transformation, CLDM Communications, Technology, Operations, and other internal functions to deliver high quality multimedia contents. The role is eligible to be 100% work from home in the long term.Business Work closely with Client Coverage nWOW Transformation and CLDM Communications teams to create and curate relevant multimedia contents to support the adoption of Client Coverage community. Multimedia contents include, but not limited to:
• Training and promotional videos, infographics, icons, HTML/web designs, PowerPoint templates, animated learning courseware etc.
• Develop production plan and schedule for assigned projects, and ensure that output meets project milestones, budgets constraints and company standards.
• Partner with several stakeholders to plan the content, develop storyboards, create multimedia contents and own the post-production work on these contents (e.g. editing, animation, adding subtitles, etc).
People and Talent
• Must be a highly motivated and energetic team player; able to work collaboratively and independently to achieve high standards, including with teams across multiple locations.
• An exceptional storyteller, who can create a clear narrative that conveys the critical content in a simple way.
• Have deep experience working with various multimedia tools and video software.
• Have exceptional organisational and written / verbal communication skills.
• Knowledge of brand and marketing principles and approaches as wells as UI/UX a plus.
• Are flexible and adaptable; able to work in ambiguous situations.
Risk Management
• Organise and curate CLDM part of the internal digital learning platform to organise learning materials in ways to make them accessible to new joiners and existing staff.
• The successful candidate will perform tasks under an Agile methodology and employ Human Centred Design (HCD) principles.
• Stay up to date with latest media techniques, web trends and production technologies.
Governance
• Develop production plan and schedule for assigned projects, and ensure that output meets project milestones, budgets constraints and company standards.
• Partner with several stakeholders to plan the content, develop storyboards, create multimedia contents and own the post-production work on these contents (e.g. editing, animation, adding subtitles, etc).
• Help select appropriate tools and software to perform the tasks. (eg Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premier Pro to name a few), HTML/ CSS /JavaScript, etc).
Regulatory & Business Conduct
• nWOW is a bank-wide transformation, to make it easier for our people to, more quickly and safely, get the right things done for our Clients, gearing the Bank for high-performance and innovation in a fast-paced, dynamic environment.
• Support the group team on projects and ad hoc requests.
• Be an effective link between Group team, hub teams and countries.
Key Stakeholders Work closely with Client Coverage nWOW Transformation and CLDM Communications teams to create and curate relevant multimedia contents to support the adoption of Client Coverage community. Multimedia contents include, but not limited to:
• Group CLDM Management
• Business Leads
• IMO / Operations teams
Our Ideal Candidate
• Minimum of 8-10 years experience in Financial Services Industry with relevant experience.
• Experience in Banking & Risk domain required with prior roles in Operational Risk desirable.
• Experience in audit / specialist Financial Crime Risk functions desirable.
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Keyskills :
life insurancepost productionhuman skills