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Client Care Executive, Personal Clients

1.00 to 5.00 Years   Mumbai City   27 Mar, 2023
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaClient Server
EmploymentTypeFull-time

Job Description

    • Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact centre.
    • Officer would be a part of Inbound Sales team of India.
    • Sales Targets to be met in terms of Products, MIX, Value and fees.
    Key Responsibilities
    • Ensuring Sale Targets for self.
    • Tracking and closure of all leads and follow-ups.
    • Customer TAT to be maintained.
    • Ensure all relevant MIS etc are maintained and updated for all related activities.
    • High awareness of Product knowledge and process.
    • Correct communication of features and charges across a range of banking products as applicable.
    • Ensure adherence to MLP and KYC norms and standards.
    Regulatory and Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Our Ideal Candidate
    • Banking and Cards skills preferred.
    • Knowledge of India Inbound processes will be an added advantage.
    • Person applying should be flexible to stretch and work across different calendars of India.
    Role Specific Technical Competencies
    • Sales Targets to be met.
    • Customer TAT and process awareness.
    • Probe and identify financial needs on service calls and pitch relevant solutions in line with customer charter.
    • Ensure all sales pitches are made without any miss-selling.
    • Use S2S palette to identify eligibility and register dispositions for analysis.
    ,

Keyskills :
keeping things simplecoachingsalescreditbanking

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