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Client Ops Specialist II Lending Phones Mumbai

0.00 to 3.00 Years   Mumbai City   19 Jan, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Overview :A judgmental analysis of Credit Bureau profiles to determine credit worthiness and risk mitigation as well as responsible to answer high volumes of incoming and outbound telephone calls for credit card applications received from the Chase Banker channels and direct customer applying on chase.com. You are required to comply with the Customer Identification program of the USA PATRIOT Act by verifying applicants personal identifiable information through array of internal and external tools. You are also required to perform queue work as per business needs and answer Ability-to-Pay inbound and outbound calls. Detection of fraud / bust out applications and referring them to the appropriate fraud queues is also something you would be handling. The role also requires to handle calls related to Apply By Phone for partner products.Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality, schedule adherence and average handle time.Job Description

  • Ability to understand US consumer behavior and sentiment
  • Understanding of US economy and consumer trends
  • Review and analyze US credit reports/credit bureaus and trades
  • Ability to review and analyze consumer credit risk
  • Ability to make decisions based on review of credit bureaus and related customer information
  • Review of application data integrity, research, verification and updates of Customer information
  • Provide recommendations to improve the process
  • Contribute towards increasing the Customer Satisfaction and Customer Engagement
  • Strive continuously to improve productivity standards
  • Maintain high levels of values and ethics in all activities
  • Adhere to prescribed quality and compliance standards whilst maintaining service levels
Skill Sets
  • Strong analytical skills
  • Strong decision making
  • Strong communication skills
  • Team player/ability to integrate with large teams
  • Able to handle stress/pressure environment
  • Work in a constant changing environment
  • Good organizational skills
  • Detail oriented
  • Follow through skills
  • Ability to make independent decisions that impact internal and external customers
Qualifications
  • Graduates with 0-3 years of experience. In related industry knowledge preferred
  • Strong comprehension skills
  • Strong independent decision making capacity
  • Effective navigation skills with system and equipment used within department. PC skills. Proficient in MS Word
  • Proficient in MS Windows environment
  • Familiar with standard browsers (Netscape and Explorer). Comfort with Web terminology and usage preferred.
  • Must practice and promote JPMCs operating principles - Integrity, Team Work, Respect & Leadership
  • Demonstrated ability to work in a fast paced, high pressure, target driven environment; ability to multi-task
  • Excellent computer navigation skills, ability to maneuver through multiple systems
  • Flexibility to work shifting schedules, on holidays and for extended hours
  • Excellent command of the English language
  • Previous experience in a high volume customer focused environment is preferred
  • Enthusiastic, positive approach to customer interactions
  • Sound judgment and quick decision making skills
  • Previous Visa/Master Card call center experience is a plus
,

Keyskills :
high pressurecustomer focusdata integrityconsumer behaviorrisk mitigationenvironmental impact assessmentcredit bureaucomputer navigationcustomer satisfactioncall center

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