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Client Service - Associate II requires

6.00 to 10.00 Years   Mumbai City   05 Apr, 2023
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxClient Server
EmploymentTypeFull-time

Job Description

    Core Responsibilities:
    • Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Pricing Direct clients
    • Handle day-to-day client inquiries and requests relating to their accounts. Undertake change management/maintenance of requests for existing builds, where required.
    • Take ownership in pending cases by following up closely and providing proactive updates to clients
    • Ensure risk/compliance guidelines are followed at all times while meeting client needs
    • Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model
    • Lead and facilitate internal stakeholder discussions and forums with clear outcomes and actions to drive a consistent strategy
    • Review and understand business requirements, then determine feasibility of development, with one or more tools from the digital toolkit. The primary focus will be on opportunities using UiPath and Alteryx.
    Qualifications:
    • 6+ years experience in financial services or a related industry sector such as professional services or technology providers,
    • Experience in articulating incubation and proof of concept ideas that demonstrate value, taking through to execution
    • Project management experience preferred.
    • Strong development experience with UiPath and Alteryx preferred
    • Ability to multi-task and proven problem solving capability with demonstrated ability to drive issues through to resolution
    • A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do
    ,

Keyskills :
appliancescmshybrisj2eeproof of conceptfollowing upproblem solvingservice deliveryfinancial servicesprofessional servicesbusiness requirementsproofpromptalteryxbusinessownershipmanagement

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