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Client Services Manager

1.00 to 3.00 Years   Mumbai City   23 May, 2023
Indigital Technologies
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryIT - Software
Functional AreaCustomer Care ExecutiveCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    JD: Client Service ManagerCompany Profile:Indigital Technologies LLP is a pioneer Health-Tech firm with a focus on Innovative technology-based-solutions in Healthcare segmentIncorporated in 2015, the company has already made its mark. In a short span of time, Indigital enjoys a huge client base with its award-winning strategies and disruptive campaigns. In Patient Education segment, Indigital has a couple of PATENT applications filed with internationally acclaimed WiFi Clinics which has revolutionized the healthcare industry by reaching out to more than half a million patientsCompanys main area-of-focus includes Engaging Patient Support Programmes, Gamification in healthcare education, Innovative Customer engagement campaigns, Doctors Clinic digitization programmes, Enhanced Field Communication, Artificial Intelligence & IOT (Internet of Things).RolesandResponsibilities:
    1. Arranging demo, sharing medical calculators to client as per requirements
    2. Handling Kribado projects end to end, as well as post delivery
    3. Taking requirements from client after purchase order is received, coordination with client for requirement of applications and packing, device tagging
    4. Post client requirement coordination with IT team for app making, device list mapping.
    5. Preparing devices by inserting sim cards, doing settings , labelling the device as per user name.
    6. Providing reports to client in specific format as required by client on daily, weekly and monthly basis
    7. Handling calls from field and respective project manager regarding Kribado issues faced
    8. Training conducted for Pan India users informing about usage of device as well as demo test and technical queries if any.
    9. Replacement of faulty devices
    10. Handling the courier part for replacement of devices, chargers, rolls
    11. Reports to personalized inputs Pixika clients
    12. Cross selling - upselling of products
    13. Coordination with client for changes and other requirements till delivery
    Skills Set : 1) Advance Excel 2) Professional Mail Drafting3) Computer LiteracyLocation: Goregaon, MumbaiSalary : 25,000 PER MONTHTimings: 9am 6pm Monday - FridaysKnow More: www.indigitalit.com

Keyskills :
advanced excelclient management

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