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Client Services - Training

3.00 to 8.00 Years   Mumbai City   24 May, 2023
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaClient ServerGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Responsibilities
    • Design, facilitate and maintain new hire, skill enhancement and initiative-specific training programs
    • Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
    • Develop and lead a comprehensive employee readiness strategy to enable optimal results
    • Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved
    • Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions
    • Participate on project teams whose outcomes have significant impact to business results
    • Translate Subject Matter Expert knowledge into effective learning solutions
    • Assist managers in development and coaching of staff
    Required Qualifications, Skills and Capabilities
    • College degree or equivalent relationship or client service experience
    • Experience with a wide array of financial products. Core Cash Operations experience is a must.
    • Excellent communication skills both oral and written
    • Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
    • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
    ,

Keyskills :
project teamscash operationsmicrosoft officelearning objectstraining programscommunication skillsclient servicecashexcelvideoprintmatrix

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