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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Medical / Healthcare |
Functional Area | Customer Service (Domestic) |
EmploymentType | Full-time |
Candidate should be a Graduate in any discipline with 0-5 years experience (In hospital setup)for the position of Customer Care Executive.Qualification: Graduate in any disciplineDepartment: Customer CareExperience: 0-5 YrsSkills: Communication Skills/E-mail Drafting SkillsBroad Function:Liasoning with the various departments such as billing, doctor, Nursing, Security to provide proper information on time whenever asked by patient.Handling Patient Complaints & Grievance & trying to resolve it by following up with concerned responsible person/department on immediate basis.Guiding the Patient & giving them special assistance as & when required or if any information comes from Front Office/Nursing /Technician Staff, Doctor, Asst. Manager where patient/Relative requires immediate attention.Taking Daily Routine Rounds for all In-Patients to make sure of their comfortable stay & proper services.Handover of the Feedback form & collecting it back from the patient/Relative prior to discharge.Principal Responsibilities:To provide Personalized Healthcare Services to the Guests,
Keyskills :
insurancecommunicationdraftingliasoninghealthcarebillinghandovernursingsalessecurityhealth care servicescustomer servicecustomer relationsexecutive networkingcustomer carefollowing up