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Customer Engineer

2.00 to 3.00 Years   Mumbai City   18 Feb, 2021
Microsoft
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

The purpose of the Customer Engineer (CE) position is to provide Microsoft customers with reliable technical solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server or resource in high profile projects to ensure customer value. The CE Team supports a diverse variety of technical solutions built with Microsoft technology and products.The Customer Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.The candidate will provide technical support including product technical workshop/training onsite, as well as via telephone, and electronic media. The CE also delivers proactive Health Checks (HC) and advisory assistance which involves sharing MS best practices, analysing the customer environment and setup against the best practices.

  • Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
  • You will have the ability to combine your technical skills, creativity and customer focus in order to deliver great solutions to the customers and ensure they get the best out of our technologies and solutions.
  • Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
  • Collaborate with internal groups and teams, partners, industry, etc.
, The ideal candidate will have a B.E degree or equivalent. Applicable advanced industry certification is strongly preferred. MCSD, MCDBA, ITIL or another applicable advanced certification is strongly preferred.
  • Five or more years experience in systems development or I.T. consulting or five or more year s industry experience with Microsoft products are required.
  • Deep Hands-On experience from both developer as well as IT Professional perspective on SharePoint 2010/2013/2016, SharePoint Online/Office 365/SharePoint Hybrid, Azure IAAS, Powerplatform, Teams
  • Breadth of knowledge in most workloads of SharePoint and dependent technologies such as Windows Server, SQL Server, IIS, Storage, Load Balancers, Virtualization, Azure and strong depth of knowledge in 3-4 key workloads.
  • Well versed with both client side as well server side development technologies (e.g. JavaScript, jQuery, HTML5, CSS, REST, C#, WCF)
  • Ability to understand the needs of non-technical customers, to conceptualize, launch and deliver technology-enabled business change projects
  • Leadership qualities and ability to coordinate physical and virtual resources and initiatives
  • Executive-level interpersonal, verbal, written and presentation skills, good listener, ability to provide a trusted voice at the decision-making table and be an advocate of Microsoft s vision and value proposition
  • Solid understanding of Microsoft s offerings and experience with the implementation/adoption of key solutions and services such as Azure, Cloud, Platform & Productivity, Business Analytics, Devices & Mobility
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keyskills :
switchesnetworkinglantechnical supporttroubleshootingserver sideit operationswindows serversupport serviceswindowsproduct supportservice deliverytechnical skillssql servercustomer serviceclient side

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