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Customer Relationship Manager

1.00 to 3.00 Years   Mumbai City   12 Mar, 2024
Violet Infosystems Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustrySoftware Product
Functional AreaLiasionSales / BD
EmploymentTypeFull-time

Job Description

    Open Position: Customer Relationship ManagerLocation: Malad (West), MumbaiExperience: 1 to 3 YearsQualification: Any GraduateIndustry: IT/SoftwarePlease call on the number for more details - hidden_mobile / hidden_mobileShare your updated resume over - careers@violetinfo.comOnly Mumbai Suburban based location (Bhayandar to Bandra) Candidates apply for the Position.Key Responsibilities:
    • Build and maintain strong relationships with key clients, understanding their needs and goals.
    • Act as the liaison between clients and our product and development teams to ensure client requirements are met.
    • Develop account plans and strategies to drive revenue growth , up-sell & cross-sell opportunities.
    • Collaborate with the customer support team and product managers to tailor our solutions to meet client-specific needs.
    • Monitor client satisfaction and address any issues or concerns promptly.
    • Provide regular reports and updates to internal teams and clients.
    Requirements:
    • Bachelors degree in business, Marketing, or Computer Science.
    • Proven experience in key account management or strategic account management within the SaaS industry.
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving abilities.
    • Ability to work independently and as part of a collaborative team.
    • Knowledge of HR function-specific solutions and SaaS platforms.

Keyskills :
marketingreport generationkey account managementcross sellingcrm salessaascomputer scienceliaison

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