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Customer Service and Data Executive

1.00 to 2.00 Years   Mumbai City   02 Aug, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 2.5 Lakh/Yr
IndustryTextile / Garments / Fashion
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Position: Customer Service and Data ExecutiveExperience : 2 years in a customer service roleQualification: Graduate, fluent in Hindi and English, Working knowledge of Excel and computer savvyRole Description:
    1. Maintain a customer database
    2. Maintain data hygiene
    3. Operate WhatsApp marketing to communicate with database- sending digital catalogs, videos, reels
    4. Manage customer queries via the phone/ whatsapp
    5. Manage online social media queries on Facebook/ Instagram/ YouTube
    6. Conduct primary research in shop with our customers
    1. Must be a team player and able to work harmoniously with seniors
    2. Must have a learning attitude and attention to detail
    3. Must have a Bachelors degree
    4. Prior experience in customer service is beneficial

Keyskills :
data entrycustomer servicesocial media queriescustomer database

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