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Customer Service Executive - Mumbai

1.00 to 3.00 Years   Mumbai City   04 Mar, 2024
GOLDEN STAFFING SOLUTIONS
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Vacancy: 5Need IMMEDAITE joiners. Position: Customer Service Executive Location: Office No. 121, Workafella, AK Estate, Off Veer Savarkar Flyover, Besides Radisson Blu Hotel, Swami Vivekananda Rd, Goregaon West, Mumbai, Maharashtra400062Classification: Voice / Domestic / Travel / Ticketing OperationsReports to: Team Leader Customer Service / Manager Education: 12th Pass minimum, graduates preferredShifts: Rotating Shifts (07am-2 pm, 2 pm 10 pm, 10 pm to 7 am)Days working: 6 days working.Salary: Upto 30KJob description
    • Assist members with understanding program benefits and consult them on travel portal inquiries
    • Resolve questions and be able to process all travel inquiries
    • Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
    • Field inbound calls or make outbound calls for the majority of your shift
    • Personally, responsible for individual customer satisfaction and resolution
    • Collaborate with team members, partners to ensure resolution
    • Manage loyalty related questions from clients
    • Update CRM internally
    • Able to take email, chat and voice requests from clients
    Requirements:
    • Travel, Tourism / Hospitality experience required
    • 1 year of experience in a call center environment
    • Good communication skills with fluency in English
    • Experience servicing a Domestic customer base
    • Airline, Travel and Resorts experience preferred
    • GDS Travel Software experience desirable but not mandatory
    • Able to learn new process quickly and adaptable to change
    • Comfortable making outbound and taking inbound calls

Keyskills :
voice processbpo voiceticket operationscaretraveldomestic voice processcustomertourismairlines

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