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Customer Service Representative

1.00 to 4.00 Years   Mumbai City   21 Feb, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBroking
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Dear Candidates,We have Opening for Customer Service RepresentativeRoles & Responsibilities:-Location:- Lower parleExperience:1+ yearsTime:-10:00am to :7:00pmWorking days:-Monday to Friday ( All Saturdays Off )Specific Responsibilities: -
    • Handle Inbound and calling for customer service.
    • Identify and assess customers needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactiveCommunication.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
    • Conduct follow-ups to ensure complete resolution of issues.
    • Keep records of customer interactions and process customer accounts.
    • Follow communication procedures, guidelines, and policies.
    • Take the extra mile to engage customers.
    Requirement:-
    • Any Graduate
    • Excellent communication skill, Verbal and Written.
    • Experience in Email customer service and also in Tele customer service.
    • Prefered exp in baking products.
    Regards,Team HR

Keyskills :
salespresalescustomer service

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