skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Success Managers - Consulting Firm

2.00 to 4.00 Years   Mumbai City   20 Mar, 2023
Serving Skill
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaManagement Consulting / Strategy
EmploymentTypeFull-time

Job Description

    Positions in : Mumbai/ RemoteWhat will you work on We are a B2B company and several large corporations across India invest in our services as a benefit for their employees. Our customer success team is responsible to ensure the company and its employees use our services and find it impactful. This team is also responsible to ensure the company renews our contracts every year. This team will also focus on providing additional customized and standard services to the clients. You will need to independently own the following for 20+ accounts.- Responsible for the entire relationship with the company in your set of accounts- Provide continuous reports and overview of our services to the customer and ensure they have a great experience with our services- Look for additional and new opportunities for these companies in the emotional and wellness space.- Ensure the employees of the company use our services- Ensuring that we provide quality service delivery, 100% renewals, 20% Value Added sales with customer. Invoicing, billing, collections to be managed with little to no supervision.- Work with various departments and provide a high quality experience to the customer.- You will own and drive 20+ accounts or work on critical organizational building projects.Additional Information :Two levels (Very urgent) :- CSM (SMEs) : 3 positions- CSM (Large Enterprise Accounts) : 3 positions- At least 2 - 5 years Customer Success / Key Account Management experience in B2B companies, such as Health Tech, HR Tech, Ed-Tech, Banking, SaaS products, etc. is essential.Your experience in the following will count :- Graduate/Post Graduate (Preferably from Management, Humanities)from a good institute.- 2-4 years of experience in field like Sales/Account Management, Pre-sales- You need to know how to tell your story -communicate- You need to have great skills in solutions, negotiations- Need hands on and individuals willing to transform the organization.- Willingness to travel within the city and outstation as required.- Willingness to be available occasionally outside working hours if needed.- Comfortable in working with MS office functionalities online and other collaboration tools.- Good understanding of data analytics (excel).- SaaS experience will be particularly more pertinentMandatory Skills : Customer Success, Relationship & Client Management, Account Management, MIS, Reporting, Key Account / ManagementAdditional Skills : Communication Skills, Quality Service, Upselling Demand Generation,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingservice deliveryclient managementdemand generationaccount managementmisb2bcsm

APPLY NOW

Customer Success Managers - Consulting Firm Related Jobs

© 2020 Skillindia All Rights Reserved