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Customer Support Associate

1.00 to 3.00 Years   Mumbai City   03 Jul, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 50,000 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Position - Customer Support AssociateLocation - WadalaExperience - 1 to 3 yearsqualification - HSC/ GraduateSalary - 15 to 25 k (Salary its totally depending upon interview and experience base)ResponsibilityCustomer Success Creating A Great First Impression.(FCR)1: Ensure 100% FCR on every interaction with customers to avoid bad experience. 2: Increase efficiency to do minimum 80 Count interaction on a daily basis within Lobs.3: Ensure to obtain 90% positive CSAT feedback from all customers.Customer Satisfaction With Support Teams Work 100% of calls should be answered within 30 Sec. Ensure to maintain a quality score above 85% every month.: Flexible to work in 24*7 in all Lobs ie calls ,chats & Emails along with different Campaigns and tools ( Pipefy ,whatsapp.Influence etc )The Turnaround Time For Complaint Resolution. Resolve maximum number of complaints over call with AHT under 5 min. Increase efficiency in maintaining SL on chats above 90%.(FRT should be less then 45 sec) Customer support tickets are replied to within 5 hours or less Average turnaround time for normal complaints less than 24 hours.Interested candidate can share their resume on hidden_email or call on hidden_mobile

Keyskills :
telecallingcustomer support

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