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Customer support/customer service/ Telecaller

2.00 to 5.00 Years   Mumbai City   21 Oct, 2021
Emprego Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!We are Hiring forCustomer support/customer service/ TelecallerLocation: Mumbai, ANdheri eastWork from officefull time jobGrad Fresher / exp both may applyCAll HR - 9990890599/9654320330Responsibilities

  1. Handle about 80- 100 calls of customers onboarded by sales team(Smile correction/
Smile straightening)
  1. The initial call will be primarily to book delivery followed by issue resolution and query
Handling on successive calls
  1. Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms
  2. Handle dental specific queries pertaining to our services. Overall Problem solving for
patients and coordination as necessary. Handle any operations related activities that may be required.
  1. Tabulate and record responses from all customers on excels. Generate relevant
reports from the same.
  1. Schedule appointments for patients and coordinate with the required doctor who
shall visit the patient
  1. Follow up to ensure that appropriate actions were taken on customers requests. Refer
unresolved customer grievances or special requests to designated departments for further investigation. Analyse quality of calls and strive for improvementRequirements:
  1. 2 - 5 years of experience in Tele Sales/After Sales Support/Customer support
  2. Bachelors Degree in any discipline
  3. Excellent communication skills, both written and verbal
  4. Strong problem solving and analytical skills
  5. Self - driven, comfortable with a fast
- paced, always- on, highly ambiguous Environment
  1. The capacity to grasp quickly and self- learn
Benefits:- Budding team with ample opportunities for growthRegards,HR Team

Keyskills :
salescustomer supportcustomer servicetelecaller

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