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Customer Support Representative

2.00 to 5.00 Years   Mumbai City   07 Apr, 2022
Musclepro Nutrition Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryFMCG / F&B
Functional AreaCustomer Care Executive (Call Centre)Customer Care Executive
EmploymentTypeFull-time

Job Description

    KEY RESPONSIBILITIES:.Provide daily customer service.Answer telephones promptly to answer customer queries and take product orders and provide written communications.Mail response to all stake holders within 24hours.Undertake accurate entry of customer order data to SAP through Service provider/Finance.Provide accurate product information to customers.Respond efficiently and effectively to customer queries and complaints.Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution..New customer creation with KYC, Registration no, email, Phone no etc in SAP and SFDC within one working dayof request from sales team..Clear correct aligners tracking, data base maintenance, updation and follow up with customers from treatment planning to delivery and payment stage..Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed..Provide direct support/backup to sales representatives..Receive and enter customer orders via telephone, electronically and provide written communication on the same..Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies..Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits..Send email to customers for any partial/short shipments.Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targetsJob Types: Full-time, PermanentPay: 15,000.00 - 25,000.00 per month

Keyskills :
customer carecustomer servicecommunication skills

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