Desktop support engineer L2

4.00 to 9.00 Years Mumbai City 24 Jun, 2021

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Networking
EmploymentType	Full-time

Job Description

An Opportunity To work with world best orgExp-4+ years As a Desktop support engineerShift - 4:30 pm to 1 amWeek off-2 Days offJob Responseblity:

Installation,configuration, troubleshooting,uninstallation of OS and standard Office automation applications.
Windows Operating system support for Win 7.1, SP1 & Win 8.
Installation of standard software.
Installation of application clients on Desktops and Laptops.
Hardware and Software upgrade on end-user computing devices.
Configuration of printers, WI-FI, emails.
Managing disk/folder sharing and permission settings on desktops.
Identify the frequent problems and reporting SITEL about the generic solution.
Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
Voice & Network need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
Voice Resource should be able to configure desk phones (Avaya).

Skills Require:

Technical expertise
Managing the sifts
Experience handling team
Excellent communication skills

Site support experience for IT support

If Interested Contact me 7350006669Rushikesh-rushikesh@peshr.com

Keyskills :
ticketing toolsmcsedesktop supportconfigurationccnateam handlingitil process implementationremote desktopinstallationitil certifieddesign engineeringuninstallation

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Desktop support engineer L2

Job Description

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