Dy Manager - Customer QA, Tractor

Job Description

Responsibilities & Key Deliverables
1. Measuring, improving & monitoring felid warranty key measure of performance like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)
2. Analysis of field complaints, identifying the correct cause, taking measures with faster pace using systematic problem-solving methodology.
3. Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg team / SCPC.
4. Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.
5. Providing swift customer response for field fix solution for CVL/ emerging issues
6. Data analysis, failed return part analysis for predicting the upcoming / emerging issues.
7. Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.
8. Leveraging IT for online data record/ update of all customer issue for easy access at all plants.
9. Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOP.
Working with customer care team for failed part scrutiny, faster decision to maintain smooth working at warranty yard. Preferred Industries EngineeringAutomobile Education Qualification Diploma/BE in Mechanical / Auto General Experience 3 to 7 years in Automobile / Tractor Industry, working in Customer QA or Manufacturing
• Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge
• Knowledge about tractor implement and applications in field / testing agencies like CMVR/ budhani, homologation.
• 7 QC tools, statistical tools
• Computer skills / APQP/FMEA/PPAP /SPC/ MSA
• COPQ
• CRE
• CQE
Critical Experience Mahindra Leadership Competencies Strategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from Failures System Generated Core Skills 7 QC ToolsAdvanced Product Quality Planning (APQP)Analytical ThinkingAuditingCommunication SkillsFailure Mode and Effects Analysis (FMEA)Interpersonal SkillsISO TS 16949 - Quality ManagementLead GenerationManagement Information System (MIS)Measurement System Analysis (MSA)MetallurgyPresentation SkillsProduct Knowledge & ApplicationStatistical Process Control (SPC)TeamcenterEnquiry ManagementQuality Control System Generated Secondary Skills ,

Keyskills :
qc toolscustomer carecontinuous improvement facilitationmis generation