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e-Discovery Application Support Engineer

3.00 to 8.00 Years   Mumbai City   01 Dec, 2020
Augusta Infotech
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

Job DescriptionImmediate opening for an Application Support Engineer who has experience supporting .NET Applications. As a member of our Product Support Team, you will have ample opportunity for technical growth, to learn state-of-the art technologies, and to be very hands on with the entire technology stack.If you enjoy an entrepreneurial environment where your opinion counts, this is for you.Roles and Responsibilities

  • Respond to user problems and questions regarding functionality, operations, input/output, and general operating procedures for applications
  • Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution
  • Produces and maintains a variety of reports and/or queries as required and/or requested
  • Provide internal and external client support to our tools and applications
  • Installation, configuration and patching of internal tools with support from our engineering department
  • Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP)
  • Configuration management including allocation of VMs, storage, memory, etc. to environments
  • Troubleshoot to resolution performance and stability issues within live environments
Desired Candidate Profile
  • BS in Computer Science or equivalent is preferred
  • Administrative experience supporting Relativity
  • Administrative experience supporting Nuix
  • 3 or more years of experience supporting .NET Applications preferred
  • Excellent communication and interpersonal skills
  • Prior Scripting experience a plus using PowerShell or Python
  • Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc.
  • Ability to read source code, log files, and correlate errors reported in logs with source code
  • Ability to profile and monitor network, disk, SQL Server and other infrastructure components
  • Willingness to work flexible hours to help support the demands of our eDiscovery business
  • Readiness to work across partial US hours during training
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Keyskills :
sqlunixlinuxsql servertroubleshootingApplication SupportSQLNuixRelativityPowershellPythoneDiscoveryNet SupporteDiscovery Application Support

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