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Engineer, Application Support

3.00 to 5.00 Years   Mumbai City   15 Nov, 2021
EMERSON INNOVATION CENTER
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The incumbent is responsible for providing technical support to OEMs and Channel customers on Air Conditioning applications to sustain existing business, develop new business opportunities (new customers/new products) as per the organization s strategy.Responsibilities

  • Identify opportunities of introducing new products and coordinate with the sales team
  • Manage sampling, system building and system qualification for new product and customer qualifications
  • Coordinate with the plant for pilot batch production & handle issues if any
  • Provide field support to customers
  • Identify and support the sales team for new customer opportunities
  • Conduct technical audit of customer applications and resolve the issues identified
  • Attend customer production line & field/application quality issues
  • Visit customer facility whenever needed to understand application issues and resolve the application failure models
  • Coordinate with the respective plant for resolving the issues & communicate to the customer
  • Provide technical training to customers on HVAC fundamentals, new and existing product handling/usage, field service tips and complaint handling
, *Requirements
  • Bachelor s degree in Mechanical/Electrical Engineering
  • Minimum 3 years experience in HVAC industry
  • Knowledge in Refrigeration & Air Conditioning products
  • Excellent written and verbal communication skills
  • Assertive and outgoing
  • Keen to learn new things & high adaptability to changing environment
WHY EMERSON Our Commitment to Our PeopleWe invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.Flexible and competitive benefits plans offer you the right options to meet your individual/family needsOur success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us . Our Commitment to Diversity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place.Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson .If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to *************************@emerson.com .

Keyskills :
introducing new productsnew business opportunitiesnew businessfield servicefield supportair conditioningtechnical supportdiversityinclusion

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