Exec, Service Support

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• Awareness and understanding of the Group s business strategy and model appropriate to the role.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates.

Processes

• IT/PSS Avaya

People and Talent

• Not Applicable

Risk Management

• To ensure that control procedures outlined in the Contact Centre Manual or DOI are fully implemented and ensure staff compliance with the same. ( for Managers or Officers)

DOI

• To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre. (for all levels of staff)

• To comply with all relevant policies and procedures covering regulatory, local and group requirements. (for all levels of staff)

Governance

• Not Applicable

Regulatory & Business Conduct

• • Display exemplary conduct and live by the Group s Values and Code of Conduct.

• • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• • Lead the [N/A]team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

[N/A][N/A]

• • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• • Serve as a Director of the Board of [N/A]

• • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) [N/A]

• • Fully understand the importance of Consumer Rights Protection, prevent damage to consumer s best interest, implement regulatory requirements related to Consumer Rights Protection.

Key StakeholdersCPBB/HR/Group V&V/IVR PSS Other Responsibilities

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities

• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank

• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections

• Cooperate with any investigations or reviews on regulatory failure such as accountability review

• Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.

• Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.

Our Ideal Candidate

• • Academic or Professional Education/Qualifications: College degree or above
  • Languages; Mandarin; English
  • Have experience in the customer services, contact centre field

• • Proficient in Excel, able to use VBA language proficiently, familiar with Access is preferred

Excel VBA Access

• • Strong interpersonal and communication skills

• • Aggressive, able to work under pressure, and with high team spirit

• • Innovative and passionate about people

. Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
board of directorsbusiness strategyfinancial marketsinternal controlspersonal responsibilityregulatory requirementsvbapsssetriskturnexcelbrandvisitidealavaya