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Field Tech Senior Associate

3.00 to 10.00 Years   Mumbai City   11 Nov, 2022
NTT Global Delivery Services Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / TaxTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Job Description- Server Hardware Engineer Analysis of the project requirement (hardware, Intel & Sun, HP, IBM, EMC etc) Strong Customer relationship building skills. Ability to manage complex Customer problems3 Must have very strong knowledge of HP ProliantBlade servers, Oracle and Dell PowerEdge Servers Sound knowledge of ESD working practice Sound knowledge of general Health & Safety DESIRABLE SKILLS/QUALIFICATIONS for a Server Hardware Engineer Co-ordinate with OEM for getting the server hardware spare Co-ordinate with remote location team for server/storage installation Server/storage installation activities Governance for the rack & stack , power & Cable connectivity Hardware Uptime Report SIGMA Trend Overview of hardware and tech room activity Review for Hardware Failures Trend Analysis Review complete device inventory with cost details for Insurance coverage Participate in Audit calls (ISO, IA, NSE,BSE etc ) Power Load & Consumption Details Vendor coordination for Network and Fiber Cabling for Tech rooms Device movement, redeployment of the assets and disposal of EOL assets Display calmness and the ability to solve problems under pressure Strong interpersonal skills and high awareness of customer needs Good communication skills, both written and verbal To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed ITIL FoundationJob Segment: Database, Oracle, Technology ,

Keyskills :
customer relationsinsurancequalitysalesmisdell poweredge serverstrend analysiscommunication skillsinterpersonal skillscustomer relationshiprelationship buildingoememcnseslasunesdeol

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