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Fraud Supervisor Verifications OB

2.00 to 5.00 Years   Mumbai City   14 Apr, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Our Fraud Supervisor ensures our customers receive the best fraud detection and protection in the industry. This team is comprised of four major business functions:
    • Fraud Plastics, which handles all credit card and debit card transactions
    • Retail Fraud Prevention, which handles fraud decisioning based upon tool utilization and analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline
    • Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase credit cards
    • Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines
    Were looking for individuals with a passion for managing a team and the following skills:Leadership Skills:
    • Develop and lead team of Specialists
    • Lead by example and coach on key behaviors to drive results
    • Responsible for performance management
    • Select and retain talent
    • Identify ways to support inclusion and diversity
    Customer Focus
    • Resolve employee and escalated customer problems and inquires
    • Operates with urgency and meet deadlines
    Communication Skills
    • Communicate both verbally and written
    • Ability to influence internal and external business partners
    • Relationship management
    Problem Solving Skills
    • Ability to delegate tasks
    • Conflict resolution skills
    • Prioritize diverse workloads
    Analytical Skills
    • Participates in execution of strategy
    • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
    • Required to abide by all applicable regulatory and department practices and procedures
    • Drive risk and control initiatives
    Computer Skills
    • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
    • Fluency in Windows Operating Systems and Microsoft Office tools
    Work schedules vary and could include a schedule that includes working in the evening and on the weekend.Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. Theyre able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. Qualifications:
    • Minimum of two years management experience strongly preferred
    • Must be willing to work in an environment that requires phone-based customer interaction
    • Advanced proficiency with computer functions with MS Office Suite strongly preferred
    • High School Diploma or equivalent required, Bachelor s degree preferred
    Internal Application Eligibility Requirements TENURE : Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. PERFORMANCE: Meets satisfactory performance standards as defined by the firmNot under Performance Coaching (formerly known as PIP) CORRECTIVE ACTION: Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.,

Keyskills :
fraud preventionfraud detectionmicrosoft officecustomer experiencealternative solutionsms office suitems office

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