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Front Office Manager

6.00 to 11.00 Years   Mumbai City   10 Dec, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 10 - 20 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsFront Office / Receptionist
EmploymentTypeFull-time

Job Description

    We are looking for a Front office manager to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.Responsibilities
    • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
    • Train, supervise and support office staff, including receptionists, security guards and call center agents
    • Schedule shifts
    • Ensure timely and accurate customer service
    • Handle complaints and specific customers requests
    • Troubleshoot emergencies
    • Monitor stock and order office supplies
    • Ensure proper mail distribution

Keyskills :
guest service managementoperationsyield managementboutique hotelsfront office operationsfront office managementelectronic distribution

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