Generalist, Business Management Support, Treasures

Job Description

* Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose
• As part of ATM product team, prepare & analyse the ATM channel P&L PAN India
• Support the team to work on ATM profitability by selecting strategic locations for new placements, relocation strategy etc.
• Work with cross functions for monitoring card holder availability improvement.
• Implementation of new revenue opportunities and lead generation capabilities for ATMs
• Coordination - ATM business & regulatory projects with timelines
• Ensure all ATM are compliant with all the local as well as regional guidelines
• Coordinate with various vendors e.g., ATM MSP, OEMs, Switch etc.
• Business MIS & reporting governance
The position ensures : Complete and overarching view and product/business support to PAN India ATM channels. Key Accountabilities Accomplish all responsibilities in relation to:
• Support the team for ATM budgetary requirement alignment
• Work to Implement fresh avenues for capturing leads through ATM channel and increase the productivity of the channel
• Review the ATM processes and work in alignment with other functions for best practices and implement the same to reduce ATM overheads
• Liaise with internal and external stakeholders to ensure highest uptime for ATM as per regional standards
• Adherence with Ops, control groups, technology
• Ensure all ATMs are maintained as per the organization standards and record deviations
• Act as Business Liaison with external stakeholders including RBI, IBA, UIDAI, NPCI
Job Duties & responsibilities
• Work on projects of cross sell opportunities of existing products through PAN India ATM channels.
• Ensure no ATM remain non transactional due to business reason.
• Coordinate with all stakeholders for implementing new functionalities to increase ATM productivity
• Contributing to updating of procedures, policies, controls, and monitoring plans for ATM business
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility for ATMs.
• Business SPOC for Internal & External Audits and ensuring minimum satisfactory ratings
• Campaign management: Ideate, create, and run campaigns for driving ATM and Debit Card usage
• Define business requirement and work with technology teams to launch offerings via liaison with Internal & External partners
• Assist to Prepare the P&L ( with revenue through transactions, exit strategy, reducing costs, increasing Off us fees etc.)
• Work on market analysis, feasibility studies and trend analysis to keep abreast of industry development and identify opportunities
• Work with Marketing to develop and implement customer contact strategies and marketing tools to support acquisition, retention, and cross sale activities
• Monitor industry, market, competitor, and regulatory trends to ensure that opportunities and risks are identified, and appropriate plans are implemented
Required Experience
• 5-8 Years + experience in managing 1000+ ATMs
• ATM product management
• Proficiency in MS Excel/Power point
Education / Preferred Qualifications
• MBA from a reputed institute preferred
• Minimum requirement: Graduate degree
Core Competencies
• Project Management
• Vendor Management & good Relationship
• Negotiation
• Effective listening
• Technically sound in managing end to end ATMs
• Stakeholder Management
• Collaborative skills to work with team members
• Communications Skills
• Drive for results
• Ability to work in an environment of changing requirements
Technical Competencies
• Relevant experience in Banking products
• Market and Competitive knowledge
• Working knowledge of mobile apps would be added advantage
Work Relationship
• Will be working across verticals LCS, GSMC, T&O and Customer service.
• Will be reporting into the ATM Product Head.
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Keyskills :
personal loansexternal audittrend analysislead generationmarket analysisconsumer banking