good opportunity Manager, Channel Management & Business Efficiency

Job Description

Roles and Responsibility
• The job holder is responsible for assisting the Affluent Head . This involves working closely with the Affluent Management Team and other stakeholders in driving the Affluent Business.
Business
• Develop and execute on short term and long-term business strategy to build competitive advantage and gain retail business market share
• Assist Affluent Head to ensure team implement changes to Internal Standards and Procedures in line with development in the business.
• Assist Affluent Head to ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy
• Assist Affluent Head to ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• Assist Affluent Head to ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
Processes
• Enable new liability business growth through Strategic Initiatives and behaviour
• Driving penetration of all liability and wealth products; CASA, TD, FX, IS, INS, FAS
• Sourcing guidelines, Channel contribution, sourcing city strategy, headcount and productivity metrics, new booking quality and portfolio shape
• Drive portfolio activities to improve profitability as well as balance
• Managing portfolio revenue & book through balance build programs
• Identify sourcing trends across channels & take corrective measures as necessary
• Implement strategies / campaigns for higher product mix, resource activation & cross sell in new branches/ channels
• Work in close coordination with Product teams for new initiatives & process updates
• Formulate, cascade and drive NFI and NII product budgets across channels
• Jointly frame and launch sales contests with products/segments to drive sales KPI s and productivity of the sales team(s) across channels
Driving business growth
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Strategy
• Share feedback with relevant stakeholder s basis frontline interaction (VoFl/ Idea Bank)
• Roll out Group/CPBB initiated strategic steps across all frontline and manager levels within Affluent Banking
• Deliver business enablers and process enablers for new business
• implementation of performance metrics for all Channels
• Influence frontline behaviour through Scorecard interventions
• Designing and tracking contests for frontline along with segments and analytics
• Activate sources of leads to achieve acquisition targets
• Competition analysis and benchmarking
Business
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Channels
• Digital Banking
• CEPG
• Finance
• Retail Analysis
Other Responsibilities
• Embed Here for good and Group s brand and values in [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Our Ideal Candidate
• Ability to manage Dependencies
• Working with Teams
• Persistence
• Good Communication skills Written and Verbal
• Good knowledge of MS Office
Role Specific Technical Competencies
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers ,

Keyskills :
retirement savingsriskfinancial marketsperformance metricspersonal responsibilitykeeping things simplecasa