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Happay - Manager/Senior Manager - Customer Success

3.00 to 5.00 Years   Mumbai City   18 Oct, 2022
Happay - Expense Management Solution for Businesses
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position: Manager/Senior Manager-Customer Success Experience required: 5+ years Location: Mumbai Roles and Responsibilities: - Be the face of technical engagements with all Happay customers. - Help customers to understand the different contexts in which the product can be effectively used, enable their growth, and conceptualise new use cases and solutions. - Work closely with the business and analytics stakeholders in the client organisation, and be an expert on our product. - Develop relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customers key value drivers and needs, and act as an internal point of contact for your customer to internal partners. - This role will involve in managing existing Accounts of Happays and conducting the up-selling process as well - Will also be responsible for New customer acquisition in relevant target segments - Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. - Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions- Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region - Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve Skills and Experience:- - 5 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organisation - At least 3-5 years of working directly with customers, within a technology company - Bachelors degree in Computer Science or a related field, or equivalent working experience - Experience with Cloud/SaaS software products is highly desirable. - Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified - Excellent verbal and written communication skills. Heavy focus on using data to articulate messages - Excellent time & project management skills, with a focus on delivery About us: Happay (now part of Cred) provides business expense management solutions that streamline the expense workflows of the corporates. Happay helps companies manage business expenses easily and quickly and achieve real-time visibility and control over all business expenditure. With Happays business expense card and application, customers can report expenses automatically and management has the visibility and control over how and where the organizations money is spent, in real time, through web and mobile applications. Happay has acquired marquee Enterprise customers and has built a trustworthy brand amongst CFOs and CIOs in India. Some of the biggest names of India Inc. our clients like Maruti, Tata Group, UPL, Edelweiss, PWC etc. and is trusted by some of the innovative companies also: Dunzo, Lenskart, MPL, Swiggy.We are now setting ourselves up to scale faster,

Keyskills :
computer scienceexpense managementuse casesworking experiencesalesaccountancymis

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