skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Head - Customer Service

3.00 to 12.00 Years   Mumbai City   25 Jan, 2023
Global Consultancy and Management Solutions (GCMS)
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    This role will take ownership of customer service for our client B2B platform. The ideal candidate is a customer-obsessed curious problem solver, who wants to exceed expectations, is eager to learn, and will advocate for customers to improve clients services. You will be a partner for our clients product and commercial teams, and use the insight you gain from your contact with customers to drive changes that improve the customer experience. This is a hands-on role where you need to be able to both dive deep and solve customer escalations and zoom out to work with strategy and technology such as chatbots.Some areas of this role include:- Advocate for root cause resolutions and make data-driven recommendations to improve Gelatos customer experience- Design processes for new contact types, both manually (handled by associates) and by technology- Grow and build the customer service team and secure that operational targets are met- Play a key role in advocating for emerging customer issues- Ensure all team members who handle customer contacts radiate the same high degree of professionalism and customer obsession- Lead our team of customer service agents and manage the day to day operations (staffing, planning, quality)Who you areTo be successful in this role, you are passionate about customer service and customer experience. You have a start-up mentality and at least 5 years of experience in this field. We would like to see the following in your background:- A bachelors degree in business administration or relevant field with excellent academic results- Track record of solving problems with technology- Data analysis skills and experience working with business intelligence tools- 3+ years of management experience in the customer service or customer experience field, preferably in a B2B setting- Ability to adapt, change and grow quickly as we build the organization- Excellent people and time management skills with great attention to detail- Strong client-facing and communication skills,

Keyskills :
root causedata analysistime managementcustomer servicemanagement skillscustomer experiencebusiness intelligencebusiness administrationb2brootzoomidealdesignsolverbusinessstrategy

APPLY NOW

Head - Customer Service Related Jobs

© 2020 Skillindia All Rights Reserved