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Head of Research and Insight, CCIB DCDA

10.00 to 15.00 Years   Mumbai City   31 May, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe Head of Research & Client Insights will develop CCIB DCDAs Client Experience listening program and be an influential evangelist across CCIB representing the voice of our clients. Your team will shape our Client Experience strategies. You will develop a team of researchers, CX strategists and data scientists to improve our Client Experience learning cycles. Your team will implement new research & insights platforms. You will oversee insights development and youll create new operational models that move insights into agile work streams and product strategies. You will be responsible for our Voice of the Client storytelling.

  • Youve established a Voice of the Customer program with measurable client outcomes
  • Youve developed and managed quantitative and qualitative data & research teams
  • Youre as comfortable shaping data models & segmentation strategies to drive client outcomes as you are developing an NPS or client satisfaction program
  • Youre adept at overseeing the implementation & management of platforms such as Qualtrics, Google Analytics, Medallia
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
  • Experienced in establishing Voice of the Customer program with measurable client outcomes
  • Experienced in developing and managing quantitative and qualitative data & research teams
  • Comfortable in shaping data models & segmentation strategies to drive client outcomes as role holder will be developing an NPS or client satisfaction program
  • Experienced at overseeing the implementation & management of platforms such as Qualtrics, Google Analytics, Medallia
  • Strong data storytelling capabilities with senior executives
  • Senior strategic leader with keen analytic capabilities
  • Curious, expansive thinker who poses penetrating questions
  • People Leader invested in the mentorship and development of your team
  • Good Knowledge in Strategy & Process development, Customer Journey, Driving changes from Insights.
  • 10+ Years of Experience Required in Strong data storytelling capabilities
Leadership Characteristics:
  • Strong data storytelling capabilities with senior executives
  • Senior strategic leader with keen analytic capabilities
  • Curious, expansive thinker who poses penetrating questions
  • People Leader invested in the mentorship and development of your team
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
data modelsgoogle analyticsqualitative datafinancial marketsprocess developmentclient satisfactionpersonal responsibility

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