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Help desk Executives

0.00 to 5.00 Years   Mumbai City   16 Mar, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 2.5 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forHelp desk Executivesurgent openings for Freshers for Monitoring team forThane Location. Following is the job description for the same:-1. Handling the escalation of the entire major customer as well as Coordinating with ATM officers for FLM, SLM, Replenishment & emergency replenishment as per requirements of customers.2.Maintain the track for high priority issues for rest of Maharashtra region & Mumbai; manage for equivalent with local area coordinator, area manager for resolution.3.Authenticate the dependency for down time of ATMs to reduce the penalty acknowledged form customers.4.Escalated high TAT calls follow to the internal higher management & determine the identical on top precedence.4.Regress to all the customers escalation on phone as well as on mail within stipulated give period.Regards,HR Team

Keyskills :
helpdeskhelpdesk management

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