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Help Desk Manager

8.00 to 13.00 Years   Mumbai City   12 Dec, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 10 - 22 Lakh/Yr
IndustryManagement Consulting / Strategy
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.Responsibilities
    • Manage the help desk team and evaluate performance
    • Ensure customer service is timely and accurate on a daily basis
    • Recruit, train and support help desk representatives and technicians
    • Set specific customer service standards
    • Contribute to improving customer support by actively responding to queries and handling complaints
    • Establish best practices through the entire technical support process

Keyskills :
assistancefront office operationsboutique hotelsguest service managementhelp desk operationsoperations

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