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Hiring For Email process

1.00 to 3.00 Years   Mumbai City   23 Apr, 2024
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBFSI
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

    Job Description
    • Responsible for handling escalation/disputed back-end process through email.
    • Responsible to address and resolve Consumer & Commercial queries, requests and complaints pertaining to credit reports/scores/CIBIL disputes.
    • Ensure all emails are responded to correctly and completely within the prescribed SL
    • Must be able to draft responses independently as template responses are to be used selectively
    • Identify & escalate probable escalations or sensitive issues for faster resolution
    • Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints
    Required skills
    • Must have minimum 1- 3 year of experience in email processing units
    • Excellent communication skills (English) both verbal and written
    • Able to work in fast-paced energy, flexible and should be able to handle work load.
    • Strong Customer centric service attitude
    • Knowledge of MS Excel

Keyskills :
financeescalation managementbfsisupportbanking operationsemail supportbanking

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