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Hiring for Process Trainer for Mumbai location

4.00 to 7.00 Years   Mumbai City   26 Apr, 2023
LATINUM HR SOLUTIONS PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaProfessional / Soft Skills Training
EmploymentTypeFull-time

Job Description

    Hiring for Process Trainer for Mumbai locationDepartment: Training and developmentJob title : Process TrainerLocation: ThaneSkill : Trainer4 to 7 years of quality analyst experience.Any graduateLocal candidates from MumbaiShifts- Comfortable to work in Australian ShiftsFacilitate account and TCS-specific training programs (may include omni-channel: Voice, Chat, SMS, Email, Back-office)Conduct Training Needs Analysis (TNA)Develop training materials (i.e. session plan, content presentation, etc.) as requiredRoles and responsibilities:1. Schedule appropriate training sessions for new and existing employees2. Stayupdatedwith the best training methods and modules.3.Identifying Training needs identification and Analysis, Root cause Analysis and QuartileManagement.4.Training new Hires on English sounds.5.Providing constructive criticism to their trainees during training sessions6. Designing, planning, and implementing effective training curriculum7.Teaching people how to best communicate effectively in various situations.8. Ensure successful execution of training needs.9.Responsible for on-going observations of direct reports, providing guidance, mentoring andsupport that focus on performance improvement of the candidate.10.Prepare hard copy training materials such as presentations, video module.11.Support and mentor mock Calls sessions for associates.12. Conduct soft skill Training programs.Interested candidate can send their resume at hidden_email

Keyskills :
accentsoft skills trainingvoicecommunication training

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