Hiring for Technical Lead

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• RTP application is critical in the trade domain, and we support 45+ markets around the world.
• Business expectations are very high due to critical Channels clients onboarding, and we must implement FMEAs, Auto heal, e2e Dashboard.
• We have a large number of BOWs that must be implemented by 2021 in order to meet business expectations and reduce manual Toils.
• If the resource is not hired, Premier and Hyper-Care Clients will not be able to receive seamless support and also the TAT and business expectations will not be met.

Business

• We work in CCIB domain supporting Trade Operations and customers

Processes

• This is for SRE role in product support. so they need to work on fixes, enhancement and initiatives

People and Talent

• We are looking for a resource who is good both support and development. Basically, this is for SRE role who takes care of fixes, enhancement and initiatives

Risk Management

• Application level risk needs to be taken care

Regulatory & Business Conduct

• There is no specific at the application level. Resource needs to comply the policies of SCB.

Key Stakeholders

• Trade supporting 45+ markets across globe so all the country LPM (local product manager), central product team will be our stakeholders. Also, we need to liaise business and all interface applications

Other Responsibilities

• Core/individual contributor in handling the applications and all the stake holders.
• Interaction with CIO teams for the better collaboration to get the insight on the upcoming projects and the system enhancements.
• Should be available 24*7 to support the application and to guide the team members on taking decisions and for issue resolution.
• Team management is the key for this role as they need to interact/encourage team members effectively and to ensure zero escalations.
• Need to work on the system minor enhancements which will help to reduce the team s efforts and to reduce manual tasks. Dashboard needs to be developed
• Needs to take care of complete Batch related activities and to interact with the interface teams to ensure for smooth Batch management.
• With the knowledge in the application, needs to participate in RCA discussion and RCA document preparation
• Closure of incidents within the SLA and to perform incident trend analysis which will help to reduce tickets via fix and enhancements.
• All the medium and above incidents should be tracked under Problem management. All the problem tickets should be closed with proper evidence without any escalation.
• They need to take care of Change management via remedy. Changes needs to be scheduled and closed as per the SLA.
• Infra and capacity managements is one of the key items where they need to ensure no capacity leave breach in the application. They need to ensure no incidents because of capacity related issues.
• All the Audit RFI s needs to be prepared and shared to the auditors. There should be nil findings in terms of audit findings.
• Expectation is to handle the Finance management at the Domain level. Forecast should be done on time. Needs to work on cost reduction.
• SRE is one of the key item for this year and they need to Contribution on all SRE initiatives. They need to identify SRE items with their domain knowledge and close them under SRE.

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
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