Hitachi Vantara - India Services Director

Job Description

India Services Director - Mumbai/Bangalore LocationThe Company Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers data to meaningful customer outcomes. The Role The India Services Director will be responsible for the executing the corporate strategy and operational elements of the India business for Hitachi Vantara working alongside the India Sales Leadership. As the Region executive for the services - sales, solutioning & delivery, you will be responsible for achieving quarterly and annual fiscal targets for the entire Services business including Professional, Managed Services and Education Services across the territory.The role leads Region based Services Sales Principal(s) and Services Solution Leaders to grow and manage services bookings, revenues and profitability across the customer portfolio through cross functional collaboration with GTM sales functions, offerings development groups and partner organizations. You will be accountable for driving a Services culture leading the constituent country and regions that is collaborative, consultative, customer centric with a market in approach spanning across the Digital Infrastructure portfolio of products and solution offerings from Hitachi Vantara. Primary Job Responsibilities - Functions as the overall Services leader for the Region and chairs the Services Council providing guidance and leadership to all parts of the Services business.- Works closely with the India GTM leader, as the primary contact for all services matters, to achieve the Region revenue and margin objectives.- Directly leads the Hitachi Vantara DIBU Services organization to a higher level of strategic engagement and consulting maturity; including collaborating and partnering with adjacent organizations to fulfill robust customer engagements involving the consulting and delivery of products and services.- Leads, manages and grows the global Services team by setting the overall vision and strategy for the organization.- Oversees the Leadership and direct management of the CMT Services teams, including recruiting/hiring, development, and performance management.- Is the inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.- Builds, coaches and develops a world class team, capable of exceeding targets and creating strategic partnerships with customers. Establish rigorous disciplines across all aspects of services engagement, pipeline development/management, forecasting and delivery.- Sponsors the development of innovative, compelling and successful commercial service engagements.- Acts as executive sponsor for key customer projects.- Works proactively with Sales on large opportunities, helping to position service philosophy, delivery and best practices.- Develops appropriate customer relationships using an elevated level of relationship management skills that will clearly establish the strategic IT and other needs of the customer and how they can be satisfied by the Hitachi business model with sustaining good business relationship over the entire solution sales cycle.- Serves as the lead spokesperson and ambassador for professional services, representing the organization at the highest levels to prospective partners and customers. Empower the organization through effective communications.- Leads the efforts to develop a high quality and scalable ecosystem (Partners) that embrace core values around our delivery methodology, while enhancing our delivery capacity, and enabling partners to deliver Hitachi Vantara services independently.- Meets the organizational goals and managing to revenue/expense, GM and OP targets, utilization, and services attach rates.- Manages the balance between strategic investments, revenue and margin growth targets.Performance Measures :- Achieves assigned India Services revenue and profitability targets- Achieves overall services bookings and revenue targets- Successful management of Service Sales & Solution teams.- Achieves strategic customer objectives defined by Hitachi Vantara management- Manages customer satisfaction through the sales and delivery lifecycleQualifications (The minimum qualifications necessary to successfully perform the job, described are education, experience, competencies which including K.S.A (knowledge, skills and abilities), attributes):- A minimum of 15 years IT experience, with at least 10 years spent managing services organizations. Previously worked for a technology vendor, Software or Systems Integration company or an IT Consultancy.- Demonstrates strong operational skills that will drive organizational efficiencies and customer satisfaction- Demonstrates excellence in analytical thinking, problem solving, communication, delegation, organizational planning and judgment- Experience with leading managers and interfacing at a VP or C level internally and externally at customer and partner organizations- Ability to collaborate across organization and with external stakeholders- Proven ability to lead a high-performance team across multiple countries and cultural differences- Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity- Experience with services commercialization, productization, and positioning services with sales teams and large strategic customers in one or more vertical industry segments.- Experience in selling and delivery management of Professional Services- Proven track record on meeting and exceeding sales targets- Experience working with Customer Success teams and methodologies to drive post sales services engagements- Willing and able to address escalated customer issues with speed and urgency- Able to travel up to 40-50% of the time domestically- Experience of working with ecosystem partners (SIs, VARs, ISVs and GSIs)- Operates with the highest integrity, be an effective role model and upholds our Company Values, the Hitachi Spirit.,

Keyskills :
post salesrole modelservice salessolution salessales servicesproblem solvingrevenue streamsglobal servicesmanaged servicescustomer centricmanagement skills