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HR Ops Admin, GSF, FC HR

1.00 to 3.00 Years   Mumbai City   05 Jul, 2023
Amazon
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    1) Primary Scope- HR Assistant - Prime Now 2) Coordination with Agencies for adequate manpower supply and enforcement of contractual terms under the agreement 3) Absenteeism/ Attrition Control measures and Leave Management, Daily attendance tracking. 4) Agency audits and recording of Compliance records at Site 5) Time to time contract closures / renewals of associates and break adherence 6) Salary Input Processing and maintenance of data in HRIS 7) Monthly Agency Bill processing and query resolution with associates/ agency / finance, etc. 8) Just in time associate conflict resolution and support in handling external site issues. 9) Ensure adequate basic supplies and proper accounting of pantry, lockers, etc. 10) Site Infra audit and closures on basic facilities for employees 11) Site Compliance record updates and execution on actions 12) Engagement Activities Birthday celebration, Monthly Learning Activity, Reward & Recognition or any other events to be organized for associate experience. 13) Support in managing associate feedback and monitor the closures VOA, FGD s, Agency Connect, etc. 14) Attend all emergencies at site pertaining to HR services 15) To play enabler role for internal stake holder and ensuring HR governance on the policies and procedures 16) Lead and partner on CSR initiatives 17) To publish monthly HR dashboard and align site ops leaders on specific insightsKey job responsibilitiesEnsure proper on-boarding of associates at station by coaching the Team leaders and Learning ambassadors of the stations Partner with COEs to correct anomalies in attendance/leave/payroll Own and lead the associate centered leadership (ACL) practices for the station in coordination with HRBP Build engagement and connect with the workforce along with HRBP Maintain headcount with respect to LM by coordination with HRBP and WFS team Partner with HRBP and site leaders to maintain station internal and external positive ER climate. Connect, coach and engage with the ops and support employees at station Develop fluency in HR policies and help the business in implementation, adherence and compliance of the same Support HRBP by using and preparing MIS and data to derive insights for improving station scorecards Work on CI and Station/Territory level kaizen Maintain 100% labor compliance for the station Coordinate with manpower agency to close disciplinary tickets, payroll, benefits along with manpower agencyAbout the teamYou will be part GSF PXT team who works day in and day out to ensure our customers are served with speed and quality. We empower , engage our associates and employees to deliver the best everyday. We Strive to be earths best employer.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, IND, - 6+ months of human resources experience- 6+ months of customer service experience- 6+ months of Microsoft Office products and applications experience- Knowledge of Microsoft Office products and applications (especially Excel)- High school or equivalent- Experience in confidential environments - 1+ years of human resources experience- 1+ years of Microsoft Office products and applications experience

Keyskills :
hr assistancehr policieshuman resourcesmicrosoft officebill processingcustomer service

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