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Immediate hiring candidates for Senior Manager, Retail Banking Operations

5.00 to 0.00 Years   Mumbai City   01 Jul, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Domain Capabilities; Product / Domain Knowledge
    • Possesses in-depth understanding (end to end) on the product / process
    • Should possess the end to end features of Banking products and its life cycle.
    • Should be abreast of project management
    • Should be able to relate to the TP enhancements done in respective systems with reference to the current process followed
    • Should be familiar with various functionalities supported by various systems.
    • Should be able to suggest any enhancements to be done to the sub systems so that the work around or hands off is reduced
    • Act as a Proxy to Country Operations and support User acceptance testing on behalf of country.
    • Ensure to have evidence of all sing off documents starting from FSD till Project closure.
    • Ability to understand the system bugs as part of test execution and articulate the issue in detail for technology to provide correct fix
    • Ability to understand the surround system linked to the testing scope and support them with relevant data and other info related to our core systems.
    • Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them
    Process Management
    • Review Business requirement / System Functional specifications, and user stories using the same create test scenarios and scripts
    • Able to identify risk / impact on each business scenarios
    • Ensure to update Volume MIS on daily basis
    • Ensure to keep the status update to unit manager on regular basis
    • Escalate issue as and when it occurs.
    • Able to identify opportunities to automate repetitive logic based manual activities.
    • To Support in getting Agreement for test coverage with the Business Stream Leads and create scripts that are consistent with the same.
    • To Support in the execution of test scripts and management of the testing process, appropriate resolution of all errors. Ensure sign off on all residual items, if any with appropriate and well judged impact assessment, by the Service and Operations Value Centres.
    • To Support in Managing/Plan the business end to support the DRH, Cut over and Post implementation Support
    • Perform independent activities concurrently
      • Should be able to check the profile level restriction (maker / Checker) while executing the test cases
      • Exception noticed as part of result verification should be recorded in the defect tracking tool.
    • Give inputs from ground level after understanding the big picture
      • Should have end to end understanding of the process so that testing is covered for BAU purpose
      • Should be able to identify activities which are duplicated and suggest methods to improve the TAT.
    • Supports and involves in change management plans in achieving mutual objectives to manage change.
      • As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output.
    • Open to suggestions and experimentation
      • Suggestions to be provided and process to be analysed effectively for opportunities of automation
      • Should be willing to experiment by capitalizing on the UAT environments available for various projects to check the process improvements by simulating the BAU process
      • Should be willing to experiment effectively which would bring in reduction of TAT for customer, process efficiency, cost saving or increase in revenue without any disruption to BAU activities
    • To have a sense of urgency in meeting deliverables on time and Accuracy
    • To always have customer requirements in mind while executing any changes / updates
    • To appreciate the requirement of delivering accurate output every time
    • Good knowledge in Computer system and MS Excel, word and power point.
    • Excellent typing skills and Experience in the banking operations field
    • In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.
    Capacity Planning
    • Possess ability to understand the work plans and organizes their own work effectively
    • Able to identify sudden changes at test case execution level
    • Raises issues when they see the task is at risk
    • Completes work as assigned People and talent
    Operational risk Management
    • Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
    • Escalates issues to senior management within parameters of role
    • Describes the fundamentals of operations risk
    • Awareness on transactional level fraud
    • Manage stakeholders across different business units, technology, operations etc
    Behavioural Capabilities Precision Accuracy
    • Performs tasks accurately and thoroughly; double-checks the accuracy of the process
    • Handle all transactions as per the laid down policies, DOI and procedures.
    • Able to understand what quality work is and should strive to contribute towards it.
    Client Centric
    • Able to create impact directly or indirectly through professional behavior and appearance.
    • Understands that the action that has an impact on the customer directly or indirectly.
    • Understands basic customer service requirements and relates error free processing to customer service
    • Responds promptly in an efficient and accurate manner as per the required TAT
    Communication
    • Ability to communicate clearly so as to be understood by the recipients.
    • Ability to understand instructions and written documentation clearly and accurately
    Problem Resolution
    • Understands the situation and perform right escalations
    • Being able to provide data for performing root cause of the problem
    • Ability to speak up when in disagreement and opposition
    • Ability to understand the existence of crisis and conflicts
    • Able to work in a team with good interpersonal skill
    Stakeholder Management
    • Ensure to socialize the Project Status on daily basis (DSR)
    • Understands and knows who the stake holders are and meets SLAs.
    • Able to provide timely and accurate response to queries / request raised by Stakeholders
    People Management
    • Able to co-operate and work as a team in an open and approachable style.
    • Be good team player taking team s goals into consideration.
    Change Management
    • Understands the need for change and willingly accepts it
    • Able to quickly adapts to changes with regards to process, projects, behaviour etc
    • Ability to look beyond self-interest to collective interest
    • To positively respond to the pace of change
    Data Analytics
    • Able to analyse the process to understand the dimensions of the job
    Our Ideal Candidate Minimum of 5 years of relevant work experience in the following areas:
    • Good communication skills to manage Country operations
    • Flexible in working shifts timings based on the Country working hours.
    • Basic Banking Knowledge
    • Compliance
    • Logical Reasoning
    • Analytical Aptitude
    • Software Testing skills
    • Reading Comprehension
    • Software Application Testing
    • Communication Skills
    Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
financesalesltdmisaccountancytest case executionuser acceptance testingroot causecost savingtest scriptsuser storiesmusic making

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