Immediate Require Associate Manager, Training

Job Description

*Role Responsibilities Job Purpose To Deliver training programs and work towards creating performance enhancement impact through Special Projects Training Execution
• To achieve the budgeted trainer man-days of delivery across the allocated skill set (as per the learning roadmaps).
• Any customized training / workshops conducted under business connect will be captured in the CB Academy attendance sheet and all other activities will be captured in the activity sheet 100% training coverage of new product/process.
• Training need identification.
• Training Responsibility for allocated patch.
• Contribution to Curriculum - C.O.R.E.
Training connect and Business Connect
• Level 1 Feedback management.
• Speed to Train has to be tracked for the patch.
• Ensure satisfactory score in all trainer assessments.
• Success of training effectiveness.
• Stake holder Feedback on training and other performance enhancement programs.
• Day 1 Readiness program implementation.
Content and Change Management
• CIB content preparation and CIB assessments.
• Process note updation on LinQ.
• Products Review and updating on LinQ.
• Adhere to the expected turnaround time.
• CQFS forms Creation and report generation.
• Knowledge assessments rollout as per training team requirement (TNA, MSR, etc).
• Updation of News Flash (Down times, etc).
• Customer Data Confidentiality to be strictly adhered to
• User Maintenance - activities like ID creation, deletion, clean up activity as per the Head Count List
• CIB Reports publishing
Interface with Stakeholders
• Working closely with the stakeholders and identifying their training needs.
• To ensure trainings delivered are oriented towards
  • Day
  • Score card / KPI
  • Customer Experience.
• Interfacing with the business team and other stakeholders for regular feedback and review.
• To continuously review LinQ, key points emerging and upgrade curriculum and delivery accordingly.
Audit and Controls
• Maker Checker process to be followed for every content updation.
• Customer Data Confidentiality to be strictly adhered to.
• Maintain repository of all approval mails for OR review.
Governance, OR, Process, MIS, Analytics
• Embedding principles of, Operational Risk and preparedness of Audit
• Ensure full compliance with Group, CB and Training Governance framework, and Internal Operating Guidelines for training.
• Ensure that all Audits / QA reviews are cleared at all offices under purview with no repeat findings wrt training, ensuring full state of readiness to face surprise audits.
• To conduct all training activities in compliance with SCB s / Learning Academy s internal policies and external laws / regulations / guidelines.
• To ensure timely submission of MIS. To continuously review MIS and take informed decisions for the betterment of the Learning Academy and the Business.
• Standardize on measurement and productivity metrics.
Generic measures of the role and Additional Job Information
• To continuously look at improving the training quality by ensuring EUCA, FCR NPS and RTF scores are met.
• To continuously look at improving relationships with the team; Business Managers, team leaders, Service Quality Team and officers.
• Country OL/ L&TD for alignment on Training Systems and Processes.
• Build and demonstrate technical and market knowledge of the particular business unit(s) serviced.
• Should be a participant in any projects undertaken by the training team.
• The working environment demands an ability to work in a fast paced, changing, matrix environment, while providing a quality client service.
Our Ideal Candidate
• 3 - 5 years plus of relevant experience - Sales, Training and Service Platform.
• Strategic Thinker, Analytic, Influencer, Solution Provider.
• Strong planning and administrative skills to conduct a training Program.
• Strong Presentation Skill.
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers ,

Keyskills :
salesservice qualityoperational riskmanagementmismarket knowledgebusiness connectspecial projects