iMMEDIATE Require Senior Specialist

Job Description

*About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Role Responsibilities Job Role
• To perform service operations activities that supplements to the frontend request placed by the client.
• To manage the generic mailbox of the bank and other activities like client CEMS request checker.
• To perform survey calling activity and update MIS appropriately.
• To maintain records / MIS of the types of error and the issues and all complaints handled.
• Adhere to Key deliverables with focus on.
• Productivity Benchmark.
• Process accuracy.
• Request resolution within SLA.
Key Responsibilities People
• Identify at least 1 successor for all critical roles that one handles and all reports / MIS that one sends.
• Environment/sustainability .
• Work jointly with team and all Units towards achievement of Organizational Objectives.
• Unplanned offs
• Complete assigned requests within TAT.
Customer Experience& Productivity
• Ensure the stake holder mails are reverted within target turnaround time.
• Ensure TAT is adhered as per pre-agreed SLA on Requests / Complaints / TL Calls / Static data calls / KYP / email handling/CEMS and Non CEMS activities/ VOC, any adhoc requirement.
• Minimum productivity of 90% to be achieved.
• Process Improvements and RCA.
• Flexibility.
Audit Controls and Costs Weightage 5%
• Ensure adherence to all Group policies & Procedures.
• Ensure adherence to local laws & respect the Community within which we operate.
• Ensure that all KYC and Anti-Money Laundering Policies are well known and followed.
• Ensure timely completion of all Mandatory E-Learning modules and LINQ CIBs are acknowledged.
• Ensure correct & timely updation of leave on the PeopleSoft portal.
Visit our careers website www.sc.com/careers ,

Keyskills :
service operationshuman skillsactive directorypaylife insurancetroubleshooting