IS Business Intelligence Manager

Job Description

key accountabilities

key result / decision areas (outcomes)

Business and Compliance rules governance

• In order to enable a safe, predictable and yet fuilde business, define and drive on-going and interative mechanisms to:
• Clarify, set-up, fix and control the business and compliance rules such as Tax, Customs and Trade, Accounting and Coprorate Compliance rules;
• Evaluate and mitigate the risk level when introducing new products;
• Set-up or fix related processes;
• Adapt to market changes.
• Act as the Enterprise Services Business Unit Single Point of Contact to interlock with the main key stakeholders: Indirect Tax, Tax, Customs and Trade, Supply Chain, Accounting, Legal and Regulatory as well the solution BUs.
• Be the compliance expert and create a competitive advantage providing best customer deal shaping.
• Build, simplify, implement and automotate the compliance rules for maximum control and no manual intervention.
• Monitor and control compliancy of unbilled inventory, Importer of Records, services cross-border billing, ERS Tax, SoA margin .
• Understand and measure the impact of change of any rules on the IS profitability.
• Ensure rules, best practices are known and applied by the key stakeholders of the IS community through communication, trainings and support.

Business Intelligence

• Create relevant insights, meaningful KPIs, qualitative business analysis on various key areas to support decision-making in order to drive business value, growth, profitability and competitiveness.
• Monitor and analyse IS Practice financial performance (KPI s) providing recommendations to the Global and Regional management teams in a timely manner and with aim to improve regional and global performances.
• Report on key KPIs on forecast and backlog to support the business globally but also customer deals.
• Lead governance with the sales regions on their performance on ERS/IS margin SoA and create and drive new ones other key subjects.
• Enforce the global business rules with regional teams but also the ability to recommend changes backed by analysis wherever necessary.
• Raise alarm with the global IS Practice for any event or trend that can impact IS capability or profitability.
• Understanding of the regional finance practice and close interlock with finance controllers.

Team Management

• Coach and mentor the Compliance and Business Management team members (2 persons) so they are recognized as the ones to go to for their expertize in a proactive manner.
• Lead the team transformation to make team more aligned with the BU vision.
• Be responsible for quantifying the team performance.
• Encourage the team to innovate, ideate, think and design.
• Reinforcing teaming with the Global Process Owners.

Business Continuity

• Be the ESBU SPOC for audits on IS business.
• Review processes, controls and governance.
• Identify risks and build mitigation plan.
• Build road map on Compliance and Business Intelligence IT development with IS Digitalization team.
• Proactive communication to stakeholders and IS community.
• Regular Interlocks with other IS managers globally.
• Dimensions
• IS Practice process and tools knowledge.
• Eye for detail and ability to simplify complex information into easy digestible and action oriented tasks.
• Understanding of Financials, cost revenue, margin and impact analysis.
• Experience of working in Global environment is must
• Effective stakeholder management with good negotiation and influencing skills.
• Should have excellent interpretation, communication and presentation skills.

knowledge and abilities

• Ability to identify problems and work to resolution as required
• Understanding the core systems that feed revenue and costs (eg. IS Quote, GOLD, Oracle, Clarify CUBS, IMS , etc)
• Dynamic, must be able to take initiatives and be self motivated
• Ability to work well in a team and should have very good leadership skills
• Strong methodical, logical and analytical mindset
• Good communication skills with an ability to translate issues and actions into terms that can be easily understood by others

education, qualifications, and certifications

• Bachelor of Engineering, Science, Commerce
• Master in Business Administration or Finance
• Project Management cerfitication will be an added advantage
• Business Intelligence skills

Experience

• Minimum of 10 to 12 years related work experience in customer facing organizations within the telecom or IT industry.

additional information

• mission / role purpose
• Organize, measure and control the Integration Services (IS) business and compliance rules.
• Determine and explain the major IS business trends and their links with the market transformation including the one of our technology partners.

Keyskills :
introducing new productsoracle business intelligenceenvironmental impact assessmentsupply chainbusiness rulesit developmentteam managementaction orientedbusiness analysisleadership skillsproject managementbusiness managementbusiness continuity