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IT Application Support Role - ERP/CRM/Digital - Healthcare Industry

10.00 to 15.00 Years   Mumbai City   01 Feb, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaERP / CRMIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    IT Application Support - ERP/CRM/Digital - Healthcare IndustryQUALIFICATION : MCA / MSc/ BTech in IT or in related disciplineJob Responsibility :- Discover , market scout , review , evaluate , recommend and implement new technologies to achieve business objectives.- Provide business process design and documentation expertise, recommend business process and/or system improvements using formal and informal techniques. Lead the development and implementation of these improvements / new processes- Provide recommendations on hardware and software procurement to support clients business goals- Lead the Digital transformation projects for CRM / Contact Centre / ERP / Supply Chain / Point of Sales.- Setup and ensure governance for Change Management process- Setup process for ongoing support- Guide the team for all aspects including System Integration and User Acceptance tests.- 360 degree stake holder management.- Review, compare and check the available applications and possibility to provide inhouse solution and recommendation best IT solution.- Assist in solution design, configuration, testing, data migration, training, troubleshooting, process improvement, integration of business systems and implementation of change control procedures.- Plan and implement all best practices in department i.e. ISO 27001:2013 and GDPR- Put up support process and guide mentor team to ensure continuous application availability during business hours.- Guide the infra team- Proactive monitoring - Automate monitoring of all appropriate system/application parameters.,

Keyskills :
business process designsupply chainprocess designdata migrationchange controlsolution designuser acceptancebusiness processbusiness systems

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