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IT Manager Service Delivery at Mumbai

8.00 to 13.00 Years   Mumbai City   17 Aug, 2023
PES HR Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    -
    • Managing Multiple Sites or locations
    • Managing the shifts
    • Managing Stakeholders and Site Directors
    • Help Site Leads Manage the teams and deliver as per SLA
    • Experience in handling team at least 15 members
    • Excellent communication skills
    • Site support experience for IT support
    • Always available during outages for the Site.
    • Technical documentation.
    • IT Audit and Compliance
    • This role will suit someone who has extensive experience in outsourcing or contact centres, or in other dynamic environments with a voice/call centre component, in a service delivery / operations role, who has held budgetary responsibility, is used to driving change, enjoys working closely with the business & is comfortable managing senior technical people.
    • ITIL Experience of working to ITIL principles, preferably certified to at least foundation level
    • Security Experience of migrating / maintaining IT operations in a compliant & auditable state
    • Resource Management Experience of managing & deriving value from small specialized technical teams including disciplines around reporting & measuring utilization.
    • Off shoring/Outsourcing Experience of managing outsource & offshore technical service delivery partners
    • Cost Management/Finance Experience of creating & managing large IT budgets, the discipline around financial reporting & forecasting & the normal interfaces with financial functions.
    Required Candidate Profile:-
    • 8+ years experience within a customer facing IT or technology support role,4years minimum IT Service Management experience.
    • ITIL Certification
    • Graduate
    • Experience in call center
    • Good communication skills

Keyskills :
team handlingservice deliveryit service deliveryit service managementit service delivery managementit managementitil certified

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