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Junior Chef(Cafe Operator)- Thane

2.00 to 3.00 Years   Mumbai City   21 Jun, 2023
DC Consultants
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaKitchen
EmploymentTypeFull-time

Job Description

    Job Purpose:
    • Captain has to independently handle assign section including superior quality of food and beverage service and customer complaint management to achieve the high level of guest satisfaction.
    Areas of ResponsibilitiesCustomer:
    • To ensure superior service to the customer by adhering to the brand standards.
    • To respond efficiently and accurately to customer complaints by understanding the minute details of complaints and ready with the options for solving it.
    Restaurant Operations:
    • Assigns specific side duty tasks to each attendant and sees to it that the staff knows and accomplishes their duties.
    • Checks at the start and at the end of the shift that all service attendants complete their opening and closing tasks.
    • Checks at the start of the shift that all supplies in the station are complete.
    • Prepares details required for pre-meal briefing - out of stock items, reservations, daily specials, VIP reservations etc.
    • Records the daily sales and cover count of the outlet at the end of each shift, in the absence of the Supervisor.
    • Communicates to the immediate superior and subordinates in a timely manner, any important information related to operation.
    • Capable of implementing consistently in his/her shift all the service standards established for the outlet.
    • Knowledgeable of the outlets menu and drinks, its standard quantity, presentation and preparation.
    • Presents menu, takes order, offers suggestions and promotes the specialties.
    • Visits the guests in the tables occupied, to confirm guest satisfaction with each food course and beverages. Handles guest complains professionally and satisfactorily.
    • Ensure cleanliness of work areas, cutlery, crockery throughout the shift.
    Team Members:
    • Recommends to the outlet supervisor any disciplinary action or recommendation to be given todeserving employees.
    • Disciplines the service staff assigned in his/her shift in accordance to the policies and procedures
    • Conducts on the job training for staff assigned in his/her shift.
    • Take an active role in coaching and developing team members.
    • Motivates the staff to maintain consistency of performance.
    Behavioral Skill:
    • Positive attitude, Customer Service Oriented, Polite, Mentoring.

Keyskills :
restaurant managementrestaurant

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