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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | General / Other Software |
EmploymentType | Full-time |
1. To ensure First level proactive and reactive maintenance isbeing done regularly and prioritize faults to meet SLA2. To handle emergencies and if required coordinate with second leveloperations and investigate faults/cause related tosystem/network problems3. Dealing with complaints and escalations raised by end-customerOperations/CC center4. To handle and analyze Trouble Tickets and recommend timely actionsand solutions to Trouble Tickets when necessary5. To guide engineers for configurations, fault management and troubleshooting6. Proactive Problem Identification and Perform Access Database Audit, 1. Knowledge of core and service platforms availability as per theagreed SLA2. Ensure the usage of all processes and tools as per guidelines
Keyskills :
fault managementaccessdatabaseengineersmanagementmaintenanceavailabilityFault ResolutionTeMIPFCAPSInfoVistaMarconiNGOSSFault AnalysisWLR3Service AssuranceMonarch Pro