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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
1. Ensure L2/L3 level fault management for Enterprise Voice services.2. Deep understandineg of SIP trunk, Centrex and Enterprise Toll freeservices.3. Handle emergencies and critical problems by coordinating at L3 level/Core IP FM / TAC4. Investigate faults / causes related to problems in Service / networkand provide RCA5. Deal with complaints and escalations raised by Customer servive/business teams6. Handle and analyze Customer SR and recommend timely actions andsolutions7. Guide engineers for configurations, fault management and troubleshooting8. Segmentize the problem, assign and coordinate with relevant teams forTimly actions9. Automate best practices, innovative methods and procedures10. Ensure customer problems are resolved as per the TAT and SLAprovided by the business.11. Repeat fault analysis and Improve service availability , qualityand performance by taking necessary actions12. Carry out MIS reporting and analysis for trouble shooting anddevelopment of ENOC operations, 1. Knowledge of network and telecom business, processes and standards1. Problem solving skills2. Knowledge and Understanding of Voice KPIs3. Knowledge pf SIP signaliing4. Knowledge and unserstanding of SBC and BTAS5. Decision Making skills6. Ownership mindset7. Process orientation
Keyskills :
troubleshootingtechnical supportdnsactive directorydhcpmis reportingfault analysisenterprise voiceprocess orientationservice availabilitymissiptatcentrexbusinessanalysisreporting