Lead, Learning & Development, South & Southern Africa

Job Description

The Role ResponsibilitiesThe role (Cluster Lead, South & Southern Africa, Creative & Delivery, People Capability) reports directly to the Hub Lead, Africa & Middle East Hub, Creative & Delivery, People Capability and indirectly to the Head, Human Resources, South & Southern Africa.Organisational contextStandard Chartered (SC) Bank has a bold ambition to be the number one Learning function in financial services: having world-class Learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future . To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around tribes, disciplines and squads. In this model:

• Multi-disciplinary Squads deliver work to achieve the function s priorities
• Priorities are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called Tribes .
• All squad members are Discipline practitioners and are dynamically allocated to squads through disciplines:
  • Disciplines are the homes for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks
  • They provide a stable community for practitioners to belong to (as people move across squads)
• They enable multi-skilling and development of depth and breadth or T-shaped capabilities.

Strategic importance of roleThe role serves to ensure that priority markets have the required level of focus from People Capability and that the global agenda of People Capability is translated into the cluster market with consistency and standards. The role will belong to the Creative & Delivery Discipline and be considered a L&D practitioner.In addition, the role-holder will be required to jointly work with the Heads of HR in their cluster markets to understand local learning requirements from their Country Management Teams, ensuring that the global learning agenda and curricula are maximally leveraged locally whilst also contributing to the global learning agenda through participation in various Tribe led squads delivering global projects. What the role requiresThe role requires an individual who has a desire for collaboration and continuous improvement. The role holder should work through local networks to ensure that the cluster markets meet their regulative and audit needs, yet can create space to engage with practitioners of the Discipline to apply new ideas, emerging capabilities and tools to improve how they communicate the global agenda to local needs.The role holder should additionally be able to:

• Manage ambiguity with competing local and global work priorities, focussing on how the global learning agenda can be maximised and leveraged for local requirements.
• Work as one greater team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential.
• Continuously build mastery of craftsmanship by understanding and exploring new contemporary, interesting stories, visual and graphical techniques to bring into creative learning design and delivery.

What the role doesCluster market learning agendas and governance [40% of time]

• Understands the cluster markets unique needs, challenges and ensures that the global agenda delivers on country needs.
• Provide L&D support to Country HR Heads for any local regulatory body/ agency requirements to ensure staff are competent to conduct their roles. This can include advisory on building country alliances and partnerships with local Banking Associations, professional body chapters and educational agencies of the government.
• Be a focal point in building and sustaining People Capability s brand and communications strategy in situ, ensuring that the global agenda, learning standards and curricula are fully utilised and support global initiatives, such as the Global Learning Week.
• Monitor global programme roll-outs in their respective markets, taking a workplace skills transfer perspective to understand the actual business impact of global curricula locally.
• Provide quality assurance and challenge to requirements for localisation of global initiatives and curricula, ensuring such requests are properly managed to the relevant Learning Councils and Tribe Leads.
• Manages local regulatory learning requirements in country and ensures appropriate readiness for audit and compliance reviews.

Innovation and Discipline/ Craft elevation [30% of time]

• Actively keeps up to date with the latest human centred, business relevant and commercially viable creative learning design and delivery solutions to influence decisions about their application in the learning solutions being delivered by the squad.
• Provides inputs on the best suited solutions and strategic vendors available in the market for various components of the Creative and Delivery Discipline.
• Provides support to solve problems of other squads that require specific expertise from the Creative and Delivery Discipline.
• Participates in the community for the Creative and Delivery Discipline practitioners, taking part in interactions and knowledge sharing processes across Tribes and squads.

Squad member activities [30% of time]

• Contributes to storyboarding sessions and design labs to prototype different creative learning design and delivery solutions required to deliver squad objectives.
• Uses subject matter expertise in the Discipline to come up with ideas for the most impactful and scalable learning experiences and helps the squad make the right choices about creative learning design and delivery approaches.
• Supports the development of engaging learning experiences using the most relevant creative learning design and delivery tools/ platforms /approaches and best practices in a high quality and cost-effective manner.
• Supports the Squad Product Owner with backlog management by estimating the effort and complexity of their assigned backlog items in each sprint based on prioritisation criteria.
• Manages own work, self-organises, and collaborates with other squad members to design and develop a potentially shippable increment of the learning solution each sprint as per the agreed acceptance criteria.
• Embodies agile values and principles by participating in and contributing to all squad level ceremonies (e.g. sprint planning, daily stand-up, sprint demo, sprint retrospective, etc.)
• Continuously improves the developed learning solution by inspecting and adapting the work with Product Owner and other business stakeholders.

Key Stakeholders:

• Global Head of People Capability
• Head Innovation and Insight Discipline & Asia, People Capability
• Head Learning Technology Discipline, People Capability
• Head Creative and Delivery Discipline & Europe / Americas, People Capability
• Head Tribe Today (Non-Mandatory), People Capability
• Head Tribe Today (Mandatory), People Capability
• Head Tribe Tomorrow (Reskilling Strategy), People Capability
• Head Tribe Beyond and Africa and Middle East Region, People Capability
• Country Management Team
• Country Head of HR
• HRBPs and COEs
• Vendors and strategic partners
• Industry bodies / Educational agencies
• Thought leaders and luminaries

Key Performance Indicators

• Coordinates and delivers satisfactory or above country audits/ regulatory reviews, when applicable
• Contribution to squad s velocity / productivity in terms of backlog items and deliverables
• Improved learner experience for learning solutions delivered by squad (e.g. eNPS, Saba ratings, DiSCover usage)
• Country DiSCover user participation rates

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Keyskills :
subject matter expertisehuman resourcesquality assurancein situcountry managementpersonal responsibilityknowledge sharingsprint planningmember activitiessouthern africafocal pointspectrum management