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Linux Administrator

6.00 to 11.00 Years   Mumbai City   01 Dec, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 5 - 12 Lakh/Yr
IndustryIT - Software
Functional AreaAdministration / Facility / Transport
EmploymentTypeFull-time

Job Description

Duties/ Roles & Responsibilities

  • Carry out the advanced level of troubleshooting on Linux OS and application
  • Work in a 24 X 7 Environment (NOC).
  • Extend technical support to the Clients over email and phone.
  • Good communication was written and verbal.
  • Responsible for the uptime of the various client projects being managed/monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Raise and also technically update the tickets in the ticketing system for all the issues handled/worked upon.
  • Shift report generation on daily issues handled/escalated in the form of Daily reports.
  • Work on the change request and new Installations
  • Apply patches to the OS/applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
  • Monitoring & Management of Backup Application
  • Support Mail applications
  • Ensure earlier resolution to the issues to meet SLA
  • Following up with Vendors hardware & software whenever required & resolving issues by minimizing downtimes.
  • Commissioning and Decommissioning of servers
  • Installation of infra applications as applicable
  • Working on project work as applicable
  • Driving initiatives as applicable
  • Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
  • Engineering of systems administration-related solutions for various project and operational needs
  • Maintain best practices on managing systems and services across all environments
  • Fault finding, analysis, and logging information for reporting of performance exceptions
  • Proactively monitoring system performance and capacity planning
Duties/ Roles & Responsibilities
  • Carry out the advanced level of troubleshooting on Linux OS and application
  • Work in a 24 X 7 Environment (NOC).
  • Extend technical support to the Clients over email and phone.
  • Good communication was written and verbal.
  • Responsible for the uptime of the various client projects being managed/monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Raise and also technically update the tickets in the ticketing system for all the issues handled/worked upon.
  • Shift report generation on daily issues handled/escalated in the form of Daily reports.
  • Work on the change request and new Installations
  • Apply patches to the OS/applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
  • Monitoring & Management of Backup Application
  • Support Mail applications
  • Ensure earlier resolution to the issues to meet SLA
  • Following up with Vendors hardware & software whenever required & resolving issues by minimizing downtimes.
  • Commissioning and Decommissioning of servers
  • Installation of infra applications as applicable
  • Working on project work as applicable
  • Driving initiatives as applicable
  • Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
  • Engineering of systems administration-related solutions for various project and operational needs
  • Maintain best practices on managing systems and services across all environments
  • Fault finding, analysis, and logging information for reporting of performance exceptions
  • Proactively monitoring system performance and capacity planning

Keyskills :
fault findingtechnical supportapplication supportreport generationlinuxmailplanningservice engineeringloggingserversslafollowing upemailmatrixhardwaresoftwarecapacity planningresolving issuesvendors

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